Pier88餐酒館

Dear Matty Smith, Thank you for visiting our restaurant and for taking the time to share your feedback. We sincerely apologize that your dining experience did not meet your expectations, especially regarding the waiting time and overall meal experience. On that evening, the restaurant experienced a very busy dinner period with a high volume of guests continuously from 6:00 PM to 10:00 PM. All meals were prepared and served in the order they were received, which unfortunately resulted in longer waiting times for some dishes. We completely understand how frustrating this must have been and sincerely apologize for the inconvenience caused. We have also shared your comments regarding the steak presentation and overall dining experience with our culinary team for further review and improvement. Moving forward, we will continue working on improving our service communication, kitchen workflow during peak hours, and food quality consistency to provide a better dining experience for all guests. Thank you again for your valuable feedback. We truly appreciate your comments as they help us continue to improve, and we hope to have the opportunity to serve you better in the future. Best regards, Taichung Harbor Hotel