Piri Piri Flaming Grill Pattaya

Hi John Jedsada, Thank you for taking the time to share such detailed feedback about your recent visit to our Terminal 21 Pattaya branch. We appreciate your perspective regarding the menu's authenticity. To clarify, Piri Piri Flaming Grill is built around a casual dining theme centered on flame-grilled chicken and our signature piri-piri bastings, rather than operating as a traditional, authentic Portuguese restaurant. We apologize if our concept created a different expectation based on your travels. We are also sorry to hear that the meal itself did not hit the mark for you. Your notes on the half chicken and the specific mushroom varieties used in the Garlic Plate have been passed directly to our kitchen team to review our quality and descriptions. Regarding the 7% VAT and 10% service charge, we completely understand your frustration. It is never our intention to hide these details or make our pricing feel misleading. We will look into making these standard charges much more prominent and visible on our menus so there are no surprises at the end of your meal. Thank you again for your candid review. Your feedback helps us improve, and we hope you might consider giving us another try in the future for a better experience. Best regards, The Team at Piri Piri Flaming Grill Pattaya

Hi Nahshon D. Obrigado for the feedback. I am Mani, and I take great pride in my Mediterranean soul and the Portuguese DNA that goes into every meal. I am genuinely sorry to hear that your experience at my Terminal 21 Pattaya location was disappointing from start to finish. ️ Slow service and food that misses the mark are not my style. I always strive for a 10/10 experience, so hearing that I failed on quality and value this time is tough. I will be looking into this with my team immediately to ensure we are living up to the standards I set for my grill. I hope you might give me another chance in the future to show you the true heart and flavor of my kitchen.

Hi. I am sincerely sorry that our grilled prawns fell so short of your expectations today. We aim to provide great value, and it is disappointing to hear that the size of the prawns did not match the menu photo or the price point. I appreciate you mentioning that the service and atmosphere were still positive, but we clearly missed the mark with your meal. I will be discussing this with our kitchen team in Pattaya immediately to ensure our portions are consistent and meet the standards our guests expect. Thank you for being a regular guest, and I hope we can make this up to you on a future visit.