Poke Theory

We're so sorry to hear you didn't have the greatest experience with us - it's certainly something we don't want happening. If you were keen, please drop us a DM on Facebook or Instagram so we can find out more and hopefully provide some service recovery. We'd love to win you back as a customer if we could!

We're so sorry to hear you didn't have the greatest experience with us - it's certainly something we don't want happening. If you were keen, please drop us a DM on Facebook or Instagram so we can find out more and hopefully provide some service recovery. We'd love to win you back as a customer if we could!

Hi Ivy — thank you for being a fan of Poke Theory and for your thoughtful note. We really appreciate your loyalty and that you’re considerate of our longer-serving team members.We're very sorry to hear about your unpleasant experience — rude and slow service is not what we want any guest to encounter, and the way the extra sauce request was handled sounds unnecessary and frustrating. We understand that the inconsistency among stores regarding sauces can be disappointing.We’ll pass this on to the team at Hillsta and look into what happened so we can address service, training, and any operational issues that contributed to your experience. Thank you again for taking the time to tell us — we appreciate your feedback and will take it seriously as we work to improve. We hope you’ll give us another chance to do better.