PrimaDéli

Dear J Lim, Thank you for your feedback. We have followed up with our franchisee team, who clarified that the waffle station closes one hour prior to the store's closing time. This allows the equipment to cool down safely before the cleaning process begins. We have instructed the team to display the cleaning notice more prominently to ensure clearer communication for our customers We hope this clarifies. Should you require further assistance, please do not hesitate to contact us at [email protected]. Regards, PrimaDéli Team

Dear Amy, Thank you for sharing your feedback with us. We sincerely apologise for the less-than-ideal service experience. Unfortunately, our franchise stores do not have the necessary utensils to provide bread slicing service. We have shared your feedback with our franchise partners for their future consideration. Regards, PrimaDéli Team

Hi Nathan, We sincerely apologise for your recent experience. In order for us to make things right, could you please send your contact information to [email protected]? This will allow us to reach out to you directly. Thank you, and we look forward to hearing from you. Regards, PrimaDéli Team