PRIVILEGE BAR

Dear Guest,Thank you for choosing Mondrian Seoul Itaewon and for taking the time to share your detailed and balanced feedback with us.We are delighted to hear that you had an enjoyable stay overall, appreciating the stylish cleanliness of your room, our indoor pool and gym, and especially the superb service delivered by our front desk and housekeeping teams.At the same time, we sincerely regret your frustration regarding our outdoor pool access policy and fee structure. While these measures are designed to ensure safety and maintain a comfortable capacity, we fully understand your perspective and will review your comments with our management team. In addition, we appreciate your constructive notes regarding the breakfast variety for extended stays and the room layout; your insights have been shared with our Food & Beverage and operations teams to help us enhance our offerings for longer visits.Your candid feedback is invaluable in helping us continually improve our guest experience. We look forward to the opportunity to welcome you back and provide an even more seamless stay on your next trip to Seoul.Warm regards,Mondrian Seoul Itaewon