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オーナーからの返信
6 ヵ月前
Dear Aikkooo, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your breakfast visit. Please accept our sincere apologies for the poor table cleanliness upon your arrival, the lack of proper buffet maintenance, and the service attitude you encountered. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been, especially considering the entrance fee and the price paid. Your comments regarding hygiene, organization, and staff communication have been taken very seriously. We will immediately review our breakfast service procedures, improve buffet supervision, and provide additional training to our team to ensure all guests — hotel residents and outside visitors alike — are treated with professionalism, clarity, and respect. We truly regret that we did not meet your expectations, and we appreciate your feedback as it helps us identify areas that require urgent improvement. Warm regards, Beyond Skywalk Nangshi Team