Rojak Line

Dear Tay Thain Lin, Thanks for taking time reviewing ROJAK LINE. It is the first such comment that we received since 4 years and 4 months of our operation. We welcome freedom of expression. We don’t reply to bad review previously because our product will speak by itself, and the consumers are shrewd, until today. To us, it is fair for the readers to have 2 sides of the story before they made their own judgement. It is paradoxical that a reviewer puts a “Not recommended” comment to a product which have a slogan of The Finest Rojak. Consumer deserves to know the other side of the ‘story’. According to your review, “ You tiao tao pok was very uninspiring no usual tao pok and cucumber in tao pok. Just plain dried and hard tau pok and you tiao. Gravy is only average. Not recommended ” We don’t offer stuffing Tao Pok from day one even though we can, because it is inessential to us. We do have a similar menu, No. 3: Golden Set Smooth (You Tiao, Tao Pok, Japanese cucumber) with the eating guidance: ‘Way to eat: Poke 1 Japanese Cucumber and either 1 You Tiao or Tau Pok, eat together’. It works the same as your preferred stuffing Tao Pok. We don’t offer bean sprout in case you are asking, because bean sprout will affect the overall tastiness of our Rojak and also inessential to us. Still it is up to the individual who likes bean sprout, and they can buy and put in by themselves together with the Rojak if they chose to. The standard of toasting Tao Pok in ROJAK LINE is to toast it till crispy before taking out from the oven, it will turn soft after awhile, and it will be a bit dry. Toasting You Tiao will be crispy, and You Tiao will become harder when the time pass by. We can’t satisfy all the consumers for our standard of toasting, as some may prefer hard, while others may prefer soft. For your information, we can customize the order if you let us know upon ordering. For e.g., if you don’t like certain ingredients, you may let us know. If you don’t like You Tiao and Tao Pok to be hard and dry, we will do our best to satisfy your request by not toasting for so long like some other customers do. It then goes to your 2nd critic: Gravy is only average. We strongly disagree with you on this point. Rojak gravy? To be precise, Rojak sauce, is exceptionally tasty. Our customer retention rate and extremely high customer return rate speaks otherwise. Perhaps any seller would boast what he offers is the best product/service. And as you may or may not notice, the F&B turnover rate is extremely high. We would not operate until today if we do not deliver what we claimed as The Finest Rojak, or delivering the absolutely tasty Rojak. Reader of this post would know if we deliver what we promised when he/she tasted our Rojak. Thank You.