R
オーナーからの返信
23 日前
Dear Angela, Thank you for your feedback, and please accept our sincere apologies for your experience. After reviewing what happened, we realised that we had accidentally referred to the previous timing record for the same table, which was about 20 minutes earlier than yours. Unfortunately, we only discovered the mistake after you had left. Thank you for your kind words about our food. We are truly sorry that this mistake, together with our staff's tone during the busy lunch rush, made your visit stressful and uncomfortable. We have shared this incident with our team to ensure we manage table times more carefully in the future. Your review also gave us the opportunity to apologise to you promptly. We truly hope to welcome you back and provide you with the pleasant dining experience you should have had today.