Sarnies & Friends

We sincerely apologize for the experience you had with us that day. We understand how disappointing and confusing it must have been, especially when our Google listing showed that we were still open.On that day, we had a special event at the venue and had announced the temporary closure through our Instagram Story in advance. By the time you arrived, the event had already finished and our team was in the process of closing the venue, with the doors already locked.When you knocked on the glass door and waved to get our attention, our staff member was trying to respond to you as quickly as possible to let you know that the venue had closed for the day. However, we understand that speaking through the door while the door remained locked was not the appropriate way to handle the situation, and we sincerely apologize for how this came across.We also apologize for the inconvenience caused by the closure not being reflected clearly on Google. We truly appreciate you bringing this to our attention, and we will take this as feedback to improve both our communication and how we handle situations like this in the future. Thank you again for your feedback, and we’re very sorry for the experience.

Thank you so much for your kind review

Thanks for such a wonderful review! We're thrilled you enjoyed your first visit to Sarnies & Friends, especially the festive atmosphere. We look forward to welcoming you back soon!