Simply Wrapps

Name: Simply Wrapps
Address: 252 N Bridge Rd, B1-78 Raffles City Shopping Center, シンガポール, シンガポール
Telephone: +6563373542
Price range: $
Rating: 3.5

342 票

シンガポールのカフェ16468軒中4503位

閉店明日 11:00 に開店します。

「1 か月前に更新されました」

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Nora Brkic 2 ヵ月前 Google に

I’m so disappointed in this place, and I was very much looking forward to my caesar salad wrap for lunch. I ordered a caesar salad wrap with whole wheat tortilla. They were out of croutons and asked if i wanted to replace it with tortilla chips. I said no. My wrap comes out with absolutely no dressing, salad was dry, and i didn’t taste any dressing either. I go back to let them know there was no dressing, and they proceed to tell me that they did put dressing on (which i still don’t believe, i didn’t even see them put dressing into my specific wrap). Nevertheless, they ask if i want dressing on the side or a new wrap. I ask for a new wrap. While making my new wrap and adding dressing to it, the worker calls me over and asks “Is this enough dressing now?”. It was passive and unnecessary and I did not appreciate that. I get my new wrap and this time it has dressing in it. BUT it also has tortilla chips in it - which i explicitly said no to. At this point I didn’t want to go back for a third time and just accepted it. The taste of the wrap itself was very mid - honestly so much worse with the tortilla chips i really didn’t like that. It took over the whole flavor profile and they ended up being super soggy in the dressing. The wrap was also just falling apart and soggy as I was eating it, ruining the whole experience. Because this time they added TOO much dressing as they didn’t believe when I said there was no dressing in the first one. Overall I just don’t appreciate the service, attitude, gaslighting, and lack of attentiveness. Will not be coming back. Save your time and go somewhere else. Food: 2 Service: 1 Atmosphere: 1

オーナーからの返信１ヶ月前

Hi Nora, Thank you for taking the time to share this with us so thoroughly. We are truly sorry your visit did not go the way we would have wanted for you. We want to acknowledge that the interaction you experienced during the remake was unnecessary and not something we condone. We have taken your feedback seriously and have addressed this directly with our team, hence the delayed response. Your feedback is important to us and we do not take it lightly. We will continue to work hard to raise our service standards and we hope to have the chance to show you a better experience someday. The Simply Wrapps Team

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TW 2 ヵ月前 Google に

It’s a good healthy option. I like that the calories are all stated on the menu, including each individual wrap’s calories. Portion is huge too which can help keep you fuller for lesser calories. Would love to have it more often but the thought of having to wait so long is quite sian. There was only 5 ppl infront of me but I waited for about 20 mins? So it would really do good if they can improve their operations and service. Eg there was only one person tossing the salad and toasting the wraps at the same time. So in the end even though there are two toasters it looks like she only had time to use one? (I may be wrong) Thought that the other staff could help to at least toss the salad first, and that could alrdy settle the orders that are not wraps and clear the line. Meal type: Dinner Price per person: SGD 10–20 Food: 4 Service: 3 Atmosphere: 4

オーナーからの返信 2 ヵ月前

Hi there! Thank you for the kind words and we are really glad the calorie transparency and generous portions worked well for you! We hear you on the wait and we appreciate you sharing your observations so thoughtfully. At Simply Wrapps every order is freshly prepared with care and pride and we truly believe that good food is worth doing right. That said we completely understand that efficiency matters and your feedback on the workflow is something we will be sharing with our team as we continue to look at ways to improve our service flow. We hope the improvements will give you one less reason to hesitate and that we will see you back again soon! The Simply Wrapps Team

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Bernie Cheng 3 ヵ月前 Google に

Hello Simply Wrapps Team, We would like to share our experience during our visit today. We placed our order at approximately 7:45pm when there was no queue, but unfortunately the preparation time was exceptionally long. The staff appeared unsure of the order requirements and initially added the wrong ingredients to the bowl, resulting in the meal needing to be remade and food wastage. In addition, the preparation process seemed disorganised, as several ingredient containers had to be repeatedly taken out from the fridge to complete the order. We also noticed that our request for no sauce in the wrap was not followed. Overall, the service felt slow and lacking in attentiveness, and there appeared to be difficulties in handling customer requests accurately. The cleanliness of the outlet could also be improved, as the tables were not properly cleaned and there was visible rubbish on the floor. While we appreciate the variety of healthy food options offered, the overall service experience was disappointing. We hope to see improvements in service standards moving forward. Thank you. Food: 4 Service: 1 Atmosphere: 3

オーナーからの返信 3 ヵ月前

Hi Bernie, Thank you so much for the detailed feedback, we genuinely appreciate you taking the time to share this with us. Whenever an order is not prepared to the customer's exact order, our team is required to redo it to make sure you receive exactly what you asked for. The remade portion does not go to waste as our staff will have it as their meal. The ingredients being moved in and out of the fridge is actually something we do intentionally. Given the limited space at our salad bar particularly at this outlet, keeping ingredients refrigerated when not in immediate use is how we ensure everything served to you is as fresh as possible. As for the dining area, our team cleans and tidies up regularly especially during off peak hours and we will continue to keep a close eye on this. We are also always grateful to customers who help return their trays and cutleries and wipe up any food accidentally dropped on the table after their meals. Every little bit goes a long way in keeping the space pleasant for the next user. Thank you again for your feedback Bernie and we hope to see you again for a much better experience. The Simply Wrapps Team

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すべてのレビュー

+65 6337 3542

サラダ, ベジタリアンのオプション

$$$$ 一人当たりの価格範囲 SGD 10-SGD 20

252 N Bridge Rd, B1-78 Raffles City Shopping Center

シンガポール, シンガポール

シティホール駅

住所

シティホール駅

252 N Bridge Rd, B1-78 Raffles City Shopping Center, シンガポール, シンガポール

特長

クレジットカード利用可屋外の座席はありません Wi-Fiなし予約はありません取り除く車椅子アクセス可配達可テレビあり

営業時間

日曜日日曜	11:00-21:00
月曜日月曜	11:00-21:00
火曜日火曜	11:00-21:00
水曜日水曜	11:00-21:00
木曜日木曜	11:00-21:00
金曜日金曜	11:00-21:00
土曜日土曜	11:00-21:00