Seven Seas Restaurant

Dear Sophia, Thank you for your feedback. We take comments like yours seriously, but we would like to address a key inaccuracy. The restaurant does not hold a Michelin star, and it does not claim to. To avoid any confusion, the recognition you may be referring to is the hotel’s 2 Michelin Keys, which relate strictly to the hospitality experience, not the restaurant. That said, your experience as described is clearly not in line with the standards we expect to deliver. Dishes such as carbonara, steak, and seafood should be executed with precision and consistency, and the issues you’ve raised regarding overcooking and quality are concerning. We also note your comments about details such as the steak knife. Elements like these are intended to complement a strong dining experience — not compensate for shortcomings — and we will be reviewing this internally. While we stand by our concept and pricing, we acknowledge that your visit did not reflect the level of quality we aim to provide. Your feedback will be addressed directly with our kitchen and service team. Cordially. The Food and beverage team.