S
オーナーからの返信
1ヶ月前
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and take your concerns extremely seriously, especially regarding the rice quality and food safety. What you described is not acceptable and does not reflect our standards. We will immediately escalate this to our kitchen and quality control team to investigate the batch of rice and ingredients prepared for delivery orders, as well as review storage, holding temperature, and handling procedures. Food safety is our top priority, and we are treating this matter with urgency. We also acknowledge your concerns about portion size and value, and we will review this alongside the kitchen team to ensure consistency and fairness. We truly appreciate you bringing this to our attention, even though your experience was very disappointing, and we sincerely apologize for it.