Tai Cheong Bakery Square 2

Hi Stiva, We are truly sorry to hear about your mother’s experience, and we sincerely apologise for both the misunderstanding and the manner in which it was handled in-store. First and foremost, we are very sorry for the rude and dismissive attitude your mother encountered. This is not the standard of service we expect from our staff, and we take this feedback seriously. Please accept our apologies for the distress and frustration caused. Regarding the tart itself, we would like to gently clarify that what your mother received was our Salted Egg Yolk Tart, which is designed with a lava-style salted egg yolk centre. The centre is intentionally soft and flowing, and it may appear underbaked if one is expecting a traditional egg tart texture. That said, we understand how this could have been confusing without a proper explanation. Regardless of the product, our staff should have responded with patience, empathy, and a clear explanation, and we are very sorry that this did not happen. We will be addressing this matter internally to ensure better communication and service moving forward. Thank you for bringing this matter to our attention. If you would like to discuss this further, please contact us at [email protected], and we will be happy to assist. Warm regards, The Tai Cheong Team

Hi SZ, Thank you for your feedback! We’re glad you enjoyed the taste of our egg tart and appreciate your thoughts on the pricing. We hope to welcome you back soon for more tasty treats! Warm regards, The Tai Cheong Team