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オーナーからの返信
1ヶ月前
Dear Sir,Thank you for taking the time to share your feedback with us. While we are glad to hear that you found the food satisfactory, we are deeply sorry to learn about your experience with our team.We aim for every guest to feel welcomed and respected, and it is clear we fell short during your visit. We take your comments very seriously and will be addressing this directly with our staff. Additionally, we are arranging extra training for the team for a complete service refresh to ensure our standards of professionalism, warmth, and courtesy are maintained at all times.We sincerely apologize for the frustration this caused and truly appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back in the future for the experience you deserve. Please feel free to reach out to me directly before your next visit so I can personally ensure you are taken care of.Warm regards,JoeyDirectorTales CafeTel: 59990555