B
オーナーからの返信
6 ヵ月前
Dear KHun Zozen, Thank you very much for taking the time to share your feedback with us.We sincerely apologize for the inconvenience and discomfort you experienced during your visit. While we appreciate your understanding regarding the shared seating arrangement, we deeply regret that your unfinished food and beverages were cleared without your consent. This situation does not reflect the level of attentiveness and respect we strive to provide to all of our guests. Please accept our heartfelt apologies if the explanation given afterward caused any further unease. Your comments are extremely important to us and have been carefully noted. We will review this matter internally with the relevant team to ensure that our service procedures and communication remain thoughtful, courteous, and considerate at all times. We are grateful for your kind feedback regarding the quality of our food and beverages, and we truly appreciate your understanding of our pricing. Thank you once again for bringing this matter to our attention. We sincerely hope to have the opportunity to welcome you again in the future and to provide you with an experience that fully meets your expectations. Yours sincerely, Thanyapura Sports & Health Resort