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オーナーからの返信
1ヶ月前
Dear Ashlee, Thank you for taking the time to share your detailed feedback with us. First of all, we would like to sincerely apologize that your recent visit did not provide the peaceful and supportive experience you had previously enjoyed with us. We truly appreciate that you chose to return to The Spa Resorts after your positive experience two years ago, and we are sorry that we were unable to meet your expectations this time. We regret to hear about the difficulties you experienced with restaurant service, spa appointment arrangements, and communication regarding your booking amendment. We understand how frustrating this must have been, especially during a wellness stay where relaxation and care are so important. Your comments have been shared with the relevant teams for review and improvement. We also apologize for the disturbance caused by the noise during your stay. Maintaining a calm and relaxing environment for our guests is a priority, and we will continue to work on ensuring a better experience for everyone. Thank you again for your honest feedback. We value your previous support and hope that, in the future, we may have the opportunity to welcome you back and provide the level of service and tranquility that you remember from your earlier visit. Warm regards, The Spa Resorts Team