T
オーナーからの返信
2 ヵ月前
Thank you for sharing your feedback. We are deeply sorry and deeply embarrassed to hear about your experience regarding the missed wake-up call during your 3:00 a.m. check-out.We completely accept full responsibility for this mistake. We understand how incredibly stressful and disruptive this was to your flight and travel plans. This absolutely does not reflect our standards, and we have already taken strict internal actions with our team to ensure this oversight never happens again.We want to make things right and take full responsibility for this experience. We have already sent a detailed email to your inbox regarding a full refund of your stay and deposit.Thank you for helping us improve, and we sincerely apologize once again for the distress caused.Warm regards,