Regal Patisserie

Dear Mr. Turko,Thank you for your detailed review! We appreciate your feedback about the older facilities and are glad to hear our staff made a positive impact during your stay. Ben’s hospitality and the hard work of our cleaning staff, Ricky, Raymond, and the rest of the team truly embody the service we strive for. We're grateful for your understanding regarding the language barrier and will continue to make improvements. Thank you for recognizing our team, and we hope to welcome you back soon!Best regards,Regal Hongkong Hotel

Dear Mr. Cau,Thank you for your feedback regarding your stay with us. We sincerely apologize for the condition of your room and the issues you faced during your visit. Your comments are important to us, and we are committed to addressing these concerns.We understand how disappointing it can be to receive a room that does not meet the standards of comfort and cleanliness. We would like to contact you to discuss offering you an alternative room that better meets your expectations.Please provide us with your preferred contact details or approach our counter, and we will ensure to follow up promptly.Thank you for bringing this to our attention. We appreciate your understanding and hope to resolve this matter to your satisfaction.If you have any further questions, please do not hesitate to contact our duty manager on [email protected] regards,Regal Hongkong Hotel