Tropical House​

We apologize for what happened.

We are so sorry will make it up next time

First of all, our restaurant has already apologized to you and we gave you a 10% discount. However, you were still not satisfied because you did not want to pay for the pizza at all, even though you ate almost all of it. If you had left more than half of the pizza, we could have understood and would have been willing to remove it from the bill. But what you did before leaving the restaurant was threaten us that you would leave a bad review on Google — and then you did. You also mentioned the broccoli dish, which was your friend’s meal, and left another negative comment about it, even though we had already spoken to your friend, apologized, and your friend understood the situation. This is the most unfair part for a restaurant like ours, because you have the tools to attack us publicly, while we have very little opportunity to defend ourselves. We accept responsibility and are ready to improve. But your intention not to pay at all is also something we believe is unfair to us.