Warm Window Silom

Dear Tomohiko,Thank you very much for your wonderful review and for taking the time to share your detailed experience with us.We are truly delighted to hear that you found our dormitory clean, comfortable, and welcoming, and that our staff made you feel well taken care of during your stay. It is also great to know that you enjoyed the value of our accommodation, including the simple breakfast, as well as our convenient location near local shops, restaurants, and hidden gems in the area.We appreciate your comments regarding the walking distance from the BTS station, and we are glad to hear that alternative transport options such as motorbike taxis and tuk-tuks made it easy for you to get around.Thank you again for your kind words and perfect ratings for rooms, service, and location. We are very happy to know you would like to stay with us again, and we look forward to welcoming you back in the future.Warm regards,Warm Window Silom Management

Dear Valued guest,Thank you for your feedback and for staying with us.We’re sorry to hear that finding our location was difficult and that your taxi driver had trouble locating us. We understand how important a smooth arrival experience is and appreciate you sharing this with us.For future visits, we are always pleased to assist and can explain the directions directly to the taxi driver in the local language to help make arrival easier. We hope to have the opportunity to welcome you again for a more convenient experience.Best regards,Warm Window Silom Management

Dear Guest,Thank you for sharing your feedback. We would like to clarify several important points so that future guests have accurate information about our property.Your reservation was for one night in a shared dormitory, not a private room. Shared bathroom and toilet facilities are therefore part of the dormitory accommodation. The room type and facilities are provided in the booking information, and guests are encouraged to carefully review these details before making a reservation.We would also like to clarify that Warm Window Silom is not advertised by us as a 3-star hotel. Our property is a hostel, and our accommodation types and facilities are clearly stated on our booking platforms.Regarding the condition of the property, we are concerned by the description given in this review. You chose not to stay and did not use the dormitory or its facilities. We therefore believe that statements describing the room and entire property as “dirty,” “unhygienic,” and “unacceptable” do not reflect an actual stay or use of the accommodation.As for the refund request, our staff explained the applicable booking conditions and were unable to provide a refund based on the circumstances of the cancellation. We regret that the situation became unpleasant, but we do not agree with the characterization that our staff were intentionally rude or aggressive.We respect every guest’s right to decide whether our hostel meets their personal expectations. However, we kindly ask that reviews accurately reflect the accommodation actually booked and the facilities personally experienced.We hope this clarification helps future guests understand that we offer both shared dormitory and private accommodation, and the facilities differ accordingly. Regards,Warm Window Silom Management