Winkks Beach Club

Dear Valued Guest,Thank you for your feedback. We are delighted to hear that you enjoyed the food, especially the BBQ sea bass.At the same time, we sincerely apologize for the inconvenience caused when the chairs were removed during your meal without explanation. This was not the level of service we aim to provide, and we will share your comments with our team to ensure better communication and attentiveness in the future.We appreciate your feedback and hope to have the opportunity to welcome you again soon.Kind regards,Winkks Beach Club

Dera Khun Shoma Kanazawa,Dear Valued Guest,Thank you for your feedback and for your kind comment about the food.We sincerely apologize for the inconvenience regarding your reservation. May we kindly ask for the date of your visit so we can investigate this matter further and take appropriate action?We appreciate your understanding and hope to serve you better in the future.Warmest reagrds,Winkks Beach Club

Dear Khun Victoria, Thank you very much for taking the time to share such a detailed and thoughtful review. First and foremost, please accept our sincere apologies for your initial experience at the beach entrance. First impressions truly do matter, and we are sorry this moment set the wrong tone for your visit. Your feedback has been shared with our team to ensure we handle arrivals more warmly and appropriately moving forward. We’re genuinely pleased to hear you enjoyed the live acoustic performance and that parts of our team were able to turn the mood around with friendly service. It’s wonderful to know the Tropical Trio, calamari, and ribs hit the mark — and that your children left happy! At the same time, we appreciate your honest comments regarding food timing and seasoning. We understand that for certain dishes, the wait felt longer than expected, and we will review this with our kitchen team. Your note about balancing spice levels is also very valuable — subtlety is indeed important. We’re grateful you would consider returning for the music and sunset vibe. We truly hope to welcome you back and provide a smoother arrival and even stronger overall experience next time. Warm regards, Winkks Beach Club