eXcoffee ดอนเมือง

We'd like to apologize for this case and thx for your feedback. Pls. give us a chance to explain as following: We are a coffee shop located on the first floor of the hotel where you are staying tonight. Which the hotel should have already explained to you that our shop and the hotel are owned by different owners. You arrived at our shop (1 first floor) when it was closed and informed our barista in the coffee shop that you want to check in. We serviced you by calling to hotel staff immediately and invited you waiting them inside our shop for a moment. Since the hotel staff have to walk from the office for about 5 minutes. You might think that you have to wait a long time and we don't care about you. Therefore, we think you misunderstood that we are hotel ? We are coffee shop that welcome you to wait in our store. No our staff was using a mobile phone as you said while you were waiting to check in (you can check our CCTV). Because our barista was cleaning to close the shop. So It is not fair to complain us without using the service in our shop.