新串 New Trend-中山店

Thank you for taking the time to share your thoughts with us! We're really glad the skewers, mocktail, and atmosphere hit the mark — creating a great bar vibe is something we put a lot of care into, so that genuinely means a lot to us. We're sorry to hear the udon, zucchini, and karaage didn't quite land for you this visit. Your feedback on the udon's texture has been passed directly to our kitchen team — consistency is something we take seriously, and we'll be looking into it. As for the overall flavour profiles, we're always refining our menu and honest feedback like yours is exactly what helps us do that. We hope you'll give us another chance down the road — there's always something new on the menu worth trying.

Dear Customer, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. However, regarding your concern about our staff’s performance, we would like to provide some context on what occurred during your visit: When you inquired about the Skirt Steak , our server immediately cross-checked our ordering system and coordinated with the kitchen. This was a deliberate and responsible effort to ensure that no items were accidentally missed or forgotten. Our records confirmed that the Skirt Steak was not included in your initial order. Our team’s decision to verify the situation was a standard procedure meant to ensure order accuracy for our guests, rather than a lack of professional knowledge. Once we confirmed it wasn't on the list, we assisted you with the additional order right away. Regarding the seasoning, we respect that taste is subjective. We strive to highlight the natural flavors of our ingredients, though we understand this may not suit every palate. It is disheartening to see our team’s attentiveness and efforts to resolve a misunderstanding misinterpreted as incompetence. We wish you a better dining experience in the future. Sincerely, New Trend group