春
オーナーからの返信
2 ヵ月前
Dear Sylvain, Thank you for taking the time to share your experience with us. We sincerely apologize for the billing error during your visit. After reviewing the situation, we confirmed the overcharge and a full refund of the difference was processed on the same evening. We understand how unsettling it can feel to discover an unexpected charge — especially when the bar was quiet and there was no reason for such a mistake to occur. We have taken this as a reminder to our team to double-check every bill before presenting it to guests, regardless of how busy or quiet the evening is. We truly hope this does not overshadow the food and drinks you enjoyed, and we would love the opportunity to welcome you back for a better experience. Warm regards, The Management Team