燒肉眾精緻炭火燒肉 台北西門店

您好，我是燒肉眾西門店門市主管，敝姓李。 感謝您願意花時間留下這麼詳細的分享，也很抱歉這次的用餐體驗沒有達到您的期待。 關於您提到火力過旺的部分，因為店內採限時用餐模式，我們在出餐與火力設定上，通常會盡量維持較穩定且偏旺的火力，主要是希望讓客人能在用餐時間內順利享用餐點，也避免被誤會刻意降低火力影響用餐效率。 不過每桌的使用狀況、肉品油脂量與個人習慣不同，確實有可能讓體感上覺得火勢過大，這部分我們理解您的感受。 其實現場若有即時反應，不論是想調整火力、更換烤網、協助代烤，或是避免火焰過旺的情況，我們都一定會第一時間協助處理，也很抱歉這次沒能主動觀察到您的需求，甚至讓您在用餐中受傷，這是我們需要再加強留意的地方。 因您用餐時,進行電話視訊中, 怕打擾，所以關心次數為兩次，為剛 用餐和用餐結束,您表示沒問題吃飽了。 仍然很感謝您願意肯定食材的新鮮度與更換烤網的速度，您的每一則意見我們都會認真看待，也會持續調整與改善。希望未來還有機會，能讓您感受到更完整、更舒服的用餐體驗。 我們非常重視您的感受，也有立即致電與您做聯繫，感謝您願意給予我們改善的機會 Hello, I am Mr. Lee, the store manager. Thank you for taking the time to leave such a detailed review. We sincerely apologize that your dining experience did not meet your expectations. Regarding the issue of the fire being too strong, since our restaurant operates with a dining time limit, we usually maintain a relatively stable and stronger fire setting. This is mainly to ensure that guests are able to enjoy their meals smoothly within the allotted time, and also to avoid misunderstandings that we are intentionally lowering the heat to slow down the dining process. However, we understand that depending on each table’s situation, the amount of oil from the meat, and individual dining habits, the fire may sometimes feel excessively strong. If the issue had been brought to our attention during your meal, whether it was adjusting the fire, replacing the grill, assisting with grilling, or helping control flare-ups, our staff would have assisted immediately. We are also very sorry that we did not notice your discomfort sooner and that you were accidentally burned during your meal. This is definitely an area where we need to improve our attentiveness and care. In addition, during your visit, you were on a video call while dining. Out of concern for disturbing you, our staff only checked in approximately twice — once shortly after you began dining and once again near the end of your meal. At that time, you mentioned to our staff that everything was fine and that you were full. Even so, we will continue reviewing and improving the proactiveness of our service to ensure guests receive assistance whenever needed. Lastly, we truly appreciate your positive comments regarding the freshness of the ingredients and the speed of our grill replacement service. We take every piece of feedback seriously and will continue making improvements. We sincerely hope to have another opportunity in the future to provide you with a more complete and comfortable dining experience. We truly value your feedback and feelings, and we also contacted you immediately by phone after learning about your experience. Thank you for being willing to give us the opportunity to improve.