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オーナーからの返信
2 ヵ月前
Hello, First of all, we sincerely apologize that your dining experience did not meet your expectations, especially after you took the time to visit our restaurant. We are sorry that the closing-time and last-order information was not communicated in a more considerate manner. We also apologize if the grilling service felt rushed and made you feel uncomfortable. That was certainly not the kind of experience we wish to provide to our guests. We understand how disappointing it must have been for the meat to become cold before you could properly enjoy your meal, and we regret that your dinner was affected in this way. We will take your feedback seriously and review our service procedures, especially during the late operating hours, including how we communicate last-order times and how we pace the grilling service. We will do our best to provide clearer guidance and more thoughtful service going forward. Once again, we sincerely apologize for the inconvenience and disappointment caused. Thank you for sharing your valuable feedback with us.