B
オーナーからの返信
8 ヵ月前
Dear XiuZhen Fong, Thank you for sharing your feedback and for being a loyal guest over the years. We’re truly sorry to hear about your recent experience and the service you received. This is not the level of hospitality we strive to provide, and we’ll address your concerns with our team to ensure better training and guest care. We appreciate your honesty and hope you might give us another chance to restore your confidence in us. Warm regards, Nicholas Choong, Outlet Manager