Dum Handi Biryani -Opposite Holiday Inn

Thank you for sharing your feedback. We are sorry to hear that your dining experience did not meet your expectations. Regarding pricing, we would like to clarify that our restaurant follows standard industry practice by applying VAT and service charge separately, and all charges are clearly mentioned on our menu and billing details before ordering. Transparency with our guests is very important to us, and we never intend to create confusion regarding pricing. As for the food, our team works hard to maintain quality by using fresh ingredients, authentic recipes, and careful preparation methods. Taste preferences can naturally vary from guest to guest, but we genuinely value every opinion and continuously work to improve our customer experience. We are also grateful to have many returning guests and regular customers who continue to support and appreciate our food and service, and their trust motivates us to maintain our standards every day. Thank you once again for your visit and feedback. - Dum Handi Biryani

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. At our restaurant, we place strong emphasis on maintaining both the quality and quantity of our food. Our biryani, in particular, is loved by guests from across Thailand, and we consistently receive positive feedback regarding both taste and portion size. Regarding your concerns about pricing and value, our menu is designed based on the quality of ingredients, traditional preparation methods, and overall dining experience we aim to provide. However, we do take your comments seriously and will review them internally. We also apologize for the wait time and any inconvenience caused due to item availability. This is not the standard we aim to deliver, and we will work on improving consistency in both service and communication. Your feedback is valuable to us, and we hope to have the opportunity to serve you again with a much better experience. Team Dum Handi Biryani

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, as this is not the level of quality or service we aim to provide. We take concerns about food quality very seriously, especially regarding freshness and preparation, and what you described is certainly not in line with our usual standards. We also regret the inconvenience caused during your visit, particularly regarding the replacement dish and communication at that time. Our team is trained to handle such situations more effectively, and we will review this internally to ensure better service in the future. While many of our guests consistently appreciate our food and service, we understand that every experience matters, and we sincerely apologize that we could not meet your expectations on this occasion. We appreciate your feedback and hope you may consider giving us another opportunity to provide you with a much better experience. Team Dum Handi Biryani