Dutch Colony Coffee Co.

Dear Hayashi, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the flat white did not meet your expectations in terms of strength, balance, and milk texture. This is not the standard we aim to deliver, and we will be sharing your feedback with our barista team to review both recipe execution and steaming consistency. We also take note of your comments regarding the in-store environment. While we aim to maintain a welcoming and comfortable atmosphere for all guests, the experience you described is not aligned with our expected standards of professionalism. This will be addressed with the team to ensure greater awareness of conduct on the floor. On a positive note, we’re glad you were able to notice the flavour development as the coffee cooled slightly. We truly appreciate your detailed feedback, as it helps us improve both product and service consistency. You may also reach us directly at [email protected] at your convenience should you wish to follow up further. We would sincerely appreciate the opportunity to better understand your experience and make this right. Thank you again for bringing this to our attention.

Dear Sarah, My name is Kalyisah, and I’m the Experience & Engagement Lead at Dutch Colony Coffee Co. Thank you for taking the time to share your honest feedback with us. We’re sorry to hear that your recent visit did not meet your expectations, particularly with the beef burger, coffee, and mushroom soup. This is not the standard we aim to deliver, and your comments regarding the dryness of the burger, seasoning, and coffee profile have been noted and shared with the team for review and improvement. We also appreciate your feedback on the hearty breakfast and hojicha latte. Constructive comments like yours help us identify areas where we can improve consistency and overall guest experience. You may also reach us directly at [email protected] at your convenience should you wish to follow up further. We would sincerely appreciate the opportunity to better understand your experience and make this right. We sincerely appreciate your support and hope to have the opportunity to serve you a better experience in the future.