Elixir Esports

Thank you for sharing your feedback. We sincerely apologize for the experience you had during your visit. We understand that your concerns were not only about the 5-hour package, account top-up usage, and referral rewards, but also about the way the information was communicated. We are especially sorry to hear that you felt disrespected during the interaction. Regardless of the situation, our staff should always communicate with customers politely, professionally, and respectfully. We also acknowledge your feedback regarding the inconsistency of information provided between different outlets. Membership policies, top-up usage, and referral rewards should be explained clearly and consistently, and we understand how conflicting information can be frustrating. Your feedback has been shared with our management team for review. We will reinforce staff training to ensure clearer communication, better customer service, and a more consistent experience across all outlets. Thank you for recognizing the service provided by our Dhoby Ghaut team, and thank you for bringing these issues to our attention. We value your feedback and hope to provide you with a much better experience in the future.

Hi, thank you for your feedback and we sincerely apologize for your experience. Due to an oversight in our staffing arrangement that day, assistance was not available as promptly as it should have been. We understand the frustration of having to find your booked room without proper guidance. We have noted your feedback regarding the signage and room environment and will continue working on improvements. Thank you for bringing this to our attention.