Kebabs Faktory (Northpoint City - South Wing)

Dear Syaindah Azman, Thank you for taking the time to share your feedback and photo with us. We are sorry to hear that your experience did not meet your expectations. After reviewing the image provided, we can confirm that the gyro was prepared according to our standard recipe, which includes fries, tzatziki ( bit sour in nature), onions, tomatoes, chicken, and lamb. However, we fully understand that the overall portion balance and presentation may not have delivered the value and satisfaction you expected. We also regret that the gyro came across as dry, as this is certainly not the experience we aim to provide to our customers. Your feedback has been shared with our kitchen team to reinforce consistency in preparation, sauce distribution, and overall product quality. We genuinely appreciate your feedback and would like the opportunity to make this right. Please reply with your contact details, and we would be happy to arrange a recovery for your next visit. Please fill out this form https://go.momos.com/jgtY3 so our team can follow up with you regarding this issue. Your feedback is vital to us as we continue to improve our offerings. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, The Kebabs Faktory Team