M
オーナーからの返信
4 ヵ月前
Dear Muhammad Amirul Hakim, Thank you for taking the time to share your feedback with us. Firstly, we would like to sincerely apologise for the disappointing experience you had during your visit. We are truly sorry that we fell short of your expectations. We understand how frustrating this must have been, especially after making the trip and expecting a pleasant dining experience. This is certainly not the impression or standard of service we strive to provide. After reviewing the matter internally, we understand that the staff on duty was still under probation. However, this should not have impacted your overall experience, and we sincerely apologise for the lapse in service and communication during your visit. Please rest assured that your feedback has been taken seriously and shared with the team for immediate review and improvement to ensure a better experience moving forward. We would truly appreciate the opportunity to make it up to you. Please feel free to contact me directly at *9772 8249*, and I look forward to hearing from you. Once again, our sincerest apologies, and thank you for bringing this to our attention.