One18 Bakery (826)

Hi Siti...we are sorry to hear from your experience. We take seriously on any feedbacks positive and otherwise. As for some of the Products are not available we will immediately remove the product from your order. Also we tried reaching out to you but its uncontactable. Also, due to high volumes of orders , everything needs to be swift to prepare as grab delivery personnel cannot afford to wait as other customers are also waiting for their food. Hope that clarifies

Hi, thank you for taking the time to share your feedback and we’re truly sorry to hear about your experience. We completely understand your disappointment, especially since the order was meant for a family gathering. We would also like to clarify that the delivery rider was arranged through TikTok’s delivery system and not directly managed by our team. However, please rest assured that all our pastries are packed carefully, neatly, and securely before handover. As pastries are best enjoyed fresh, their texture and quality may naturally be affected during the delivery journey and storage time. We usually advise our viewers and customers to reheat the pastries before consuming for the best experience, as our pastries are made fresh daily and are generally best consumed within the same day. We truly appreciate your support for our local business and your honest feedback. We’ll continue doing our best to improve and provide a better experience for all customers

Hi sorry to hear about your experience. We believe and adopt a first come first serve to all customers who walks in. Especially when there is line of queue on that day and space constraints in the bakery. In your case we have investigated and yes we need to attend customers infront of you first that came earlier. Hope that explains and we look forward to welcome you again. Cheers