OKOSTA 御將燒 啟德美食restaurant

Thank you for being a loyal customer and for taking the time to share your detailed feedback regarding your fourth visit to OKOSTA 御將燒.We are genuinely sorry to hear that your first lunch experience with us fell so far short of your previous visits. We always aim to maintain strict quality control and seamless service, regardless of the time of day, and it is clear we missed the mark during your meal.We have taken your comments very seriously and are addressing them with our team:Food Quality: We are reviewing our preparation process for the foie gras okonomiyaki with our kitchen staff to ensure the texture, thickness, and flavor meet the high standards you previously enjoyed.Service & Communication: We apologize for the oversight regarding your request to hold the salad dressing, as well as the subsequent 20-minute delay for the replacement. We are retraining our front-of-house staff on order accuracy and coordination to prevent staggered serving times from disrupting our guests' dining pace.We deeply appreciate that you have recommended us to your family and friends in the past. We would love the opportunity to regain your confidence and show you that this was an isolated lunch-day issue rather than a decline in our standards. If you are open to giving us another chance, please feel free to reach out to us directly before your next visit so we can personally ensure a wonderful experience.Warm regards,The Management Team