写真を追加
たくさんの 来客 が 述べている ようにスタッフは専門的なです。良い サービスは、多くのゲストがこのカフェテリアについて指摘する点です。 でも googleの評価については、Dough Culture (Oasis Terraces)は4.3を取得しました。
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すべて見る少ない
Dough Culture (Oasis Terraces) に関する訪問者のレビュー
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Kar Een
9 ヵ月前 Google に
Very friendly Malay auntie at the counter tonight. Enjoyed ordering from her.
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Shi Hui Lee
10 ヵ月前 Google に
Poor service. I ordered black sesame bun and yellow bean sesame ball. Malay auntie in tudung keyed in black sesame ball and yellow bean sesame ball. I told the auntie i ordered black sesame bun. She took the yellow bean sesame ball and say yes, u wanted yellow ball right. I said yes but i ordered black sesame bun not black sesame ball. She say black sesame already in bag then i ask her why the cash register says black sesame ball when i wanted black sesame bun. She said cash register salah. I paid for the food as there was other ppl waiting to order. Then i walked a few steps away to check my food. Black sesame ball was inside! Not sesame bun. While i was checking, she was complaining in Malay to the next ppl ordering about how i complain about the wrong order. I wanted to just take pics of my food and give a poor review but i was really pissed with having received black sesame ball. After the malay couple left, i went to the counter to ask for black sesame bun. She clarified n show me the bun i wanted before putting into the bag and say it is ok and that she will change for me. Problem is, the black sesame ball which i was charged for was more expensive. Luckily she refunded me the difference. Will only order if malay guy is at cashier. Not this auntie
D
オーナーからの返信
10 ヵ月前
Dear Shi Hui, Thank you for taking the time to share your feedback with us. We are very sorry to hear about your unpleasant experience at our outlet and sincerely apologise for the confusion and the service you received. Could you please let us know the date and approximate time of your visit to help us look into this matter further? This will allow us to review the incident with the staff involved and take the necessary follow-up action. We understand how frustrating it must have been to receive the wrong item and to feel that your concern was not handled courteously. Please be assured that we take this matter seriously and have reminded our team to verify orders carefully and communicate clearly with customers. We truly appreciate your support and hope you will give us another chance to serve you better in your next visit. Thank you for taking the time to share your feedback with us. We are very sorry to hear about your unpleasant experience at our outlet and sincerely apologise for the confusion and the service you received. Could you please let us know the date and approximate time of your visit to help us look into this matter further? This will allow us to review the incident with the staff involved and take the necessary follow-up action. We understand how frustrating it must have been to receive the wrong item and to feel that your concern was not handled courteously. Please be assured that we take this matter seriously and have reminded our team to verify orders carefully and communicate clearly with customers. We truly appreciate your support and hope you will give us another chance to serve you better in your next visit.
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Pei Lan Moh
１年前 Google に
This is terrible! I ordered Grab order, my order were 4 pcs of yam but they give me so many pcs of sweet potatoes! For what sia?! The rest of the order is correct but the number of pieces is too much man I dun want to eat sweet potatoes! I paid 22 plus dollar for this kind of nonsense.
D
オーナーからの返信
１年前
Dear Shanique, we sincerely apologise for the unpleasant experience with your recent order. We understand your frustration and are sorry that the item was replaced without your consent. Please be assured that we have reminded our staff not to make any replacements without informing customers. Thank you for bringing this to our attention, and we will follow up to prevent this from happening again.
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すべてのレビュー
台湾
住所
プンゴル駅
681 Punggol Dr., #B1-17 Oasis Terraces, シンガポール, シンガポール
特長
車椅子アクセス可
営業時間
| 日曜日日曜 | 08:00-21:00 |
| 月曜日月曜 | 08:00-21:00 |
| 火曜日火曜 | 08:00-21:00 |
| 水曜日水曜 | 08:00-21:00 |
| 木曜日木曜 | 08:00-21:00 |
| 金曜日金曜 | 08:00-21:00 |
| 土曜日土曜 | 08:00-21:00 |
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