PrimaDéli

Dear Yi ru Chen, We sincerely apologise for the less-than-ideal experience. This is certainly not the standard we strive for. We'd love to learn more about what happened so we can improve the franchisee outlet's operations. Could you please share your contact details with us at [email protected] so we can get in touch directly? Thank you, and we look forward to hearing from you. Regards, PrimaDéli Team

Dear Genevia, Thank you for your feedback. We have followed up with our franchisee team, who clarified that the waffle station closes one hour prior to the store's closing time. This allows the equipment to cool down safely before the cleaning process begins. We have instructed the team to display the cleaning notice more prominently to ensure clearer communication for our customers We hope this clarifies. Should you require further assistance, please do not hesitate to contact us at [email protected]. Regards, PrimaDéli Team