SOUTH LANE (Quarry Bay)

Dear M T,​Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience didn't hit the mark, especially regarding the convenience of pre-ordering.​To give some context on the delivery apps: during our busiest peak hours, we sometimes pause Foodpanda and KeeTa to ensure we can provide the best possible service to the customers already standing in line at the shop. We also do this toward the end of service as our selection begins to run low, as we’d hate for a remote customer to order something that has just sold out. Was it before 12pm when you tried placing an order?If yes that's not right. Definitely will look into it with the team.​Regarding our menu, we were a bit surprised to hear your thoughts on the plant-based variety! While we do typically offer 5 out of 6 meat-seafood based mains, one as tofu correct but 16 out of the 23 daily spread dishes, are vegetarian, 70%.This includes 4 base, 8 hot vegetable dishes and 5–6 fresh vegetarian salads designed to be mixed and matched. We’ll certainly look into how we can make our tofu and vegetarian "main" options stand out more so our plant-based friends feel the full love.