S
オーナーからの返信
3 ヵ月前
Thank you so much for visiting us again and for taking the time to leave such detailed feedback. We truly appreciate your support and are very happy to hear that you enjoy our food. We sincerely apologize for the unpleasant service experiences you had during your visits. Your comments about staff communication, explaining the point collection process, and the delay in serving dishes are very important to us. We understand how frustrating it must have felt, especially when dining together and receiving meals at very different times. Your feedback has been shared with our team so we can improve both our service standards and communication with customers. We will also review how we inform guests about waiting times and serving preferences in the future. We truly value your honesty and are sorry that we disappointed you repeatedly. We hope to have another opportunity to provide you with a much better experience next time. Thank you again for your support and constructive feedback.
