S
オーナーからの返信
2 ヵ月前
Dear Tan Wei Liang, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our complimentary side dishes, wagyu beef, and overall dining experience. We also appreciate you bringing your concerns regarding our lettuce handling practices to our attention. Food safety and hygiene are extremely important to us, and we take comments such as yours very seriously. We have shared your feedback with our management and team for immediate review and investigation to ensure that our food preparation procedures meet the highest standards. We sincerely apologize for the disappointment this observation caused and understand how it affected your overall impression of our restaurant. Your feedback helps us identify areas where we can improve, and we are grateful that you took the time to let us know. We hope to have the opportunity to welcome you back and provide you with an experience that fully meets your expectations. Thank you again for your valuable feedback. Best regards, Management Team