Teppan Secret

Dear Germaine, Thank you for taking the time to leave us a detailed review and for giving Teppan Secret another try. We’re really sorry to hear that your takeaway beef hamburger yesterday evening fell so far below the standard you enjoyed at our Hougang Green outlet a few months ago. That’s definitely not the experience we want any of our customers to have. Missing beansprouts and serving hard rice with undercooked broccoli is completely unacceptable, whether it’s dine-in or dabao. We sincerely apologise for the oversight and the drop in quality. Rest assured we have spoken to the team about this specific order. It looks like there was a lapse in checking the takeaway box before handing it over, and the rice may have been from an earlier batch that unfortunately dried out. This is not our usual standard and certainly not an excuse. Your feedback is very helpful (and painful but necessary!). We’ve reminded everyone, especially during the busy evening period, to double-check every takeaway order for completeness and to prepare fresh rice portions more frequently. We’ll also make sure vegetables are properly blanched even for dabao packs. We truly hope you’ll give us another chance to make this right. If you’re willing, please drop us a message the next time you order (even via WhatsApp or when you collect) and mention this review. We’ll personally make sure your set is freshly prepared, complete with generous beansprouts and properly cooked rice and veg. Thank you again for your honest review. We’re committed to getting back to the standard you remembered and loved. Warm regards, Team Teppan Secret (We’ll be working harder to earn back that 5th star from you.)

Thank you for the wonderful 5-star review.We are delighted to hear you enjoyed the teppanyaki and appreciate Teppan Secret being a convenient, affordable neighbourhood option when the craving hits. Your kind words about the food and value truly mean a lot to us.We look forward to welcoming you back soon.Warm regards, The Teppan Secret Team

Glad you enjoyed the beef and pork sets and found our promotions worthwhile! We’re happy our team made things easy to understand and that you liked the relaxed vibe here at Teppan Secret Hougang Green. Hope to see you again soon for more grill favorites!