Tonkotsu Kazan

Hi G M, thank you for taking the time to share your feedback. We sincerely apologize for the disappointment caused by the change in our hard-boiled egg offering and for the lack of advance notice during your visit. We understand how frustrating it can be when an expected menu item is no longer available, especially after you have already placed your order. We appreciate your kind words about our staff and are sorry that they were also caught off guard by the situation. Your feedback regarding clearer communication is valuable, and we will share it with our management team to help improve how such changes are conveyed to our guests in the future. Thank you again for bringing this matter to our attention. We hope to have the opportunity to serve you again and provide a much better experience.

Hi Lynn, thank you for taking the time to share such a detailed review! We're thrilled that our food exceeded your expectations and that you enjoyed the freshness and flavors of the dishes. It's also wonderful to hear that our team provided fast and attentive service even during a busy period. Thank you for recommending our Kazan Ramen, Gyoza, and Spicy Ramen. We truly appreciate your support and look forward to serving you again soon!

Hi Mi, thank you for the wonderful review! It means so much to us that Tonkotsu Kazan is your go-to spot. We’re really happy you enjoy the food and the fun Volcano Ramen experience every time. Thank you for supporting us through your many visits we truly appreciate it. Hope to see you again soon!