WOK HEY One@Kent Ridge

Name: WOK HEY One@Kent Ridge
Address: 1 Lower Kent Ridge Rd, #01-25, シンガポール, シンガポール
Price range: $$
Rating: 1.6

55 票

シンガポールのレストラン31542軒中9450位

閉店開店時間 10:30

「3 か月前に更新されました」

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中華料理のメニューはこのレストランで味わうことをおすすめします。よくフライドエッグスと良い卵チャーハンは食欲をそそる味わいです。WOK HEY One@Kent Ridgeでは料理をテイクアウト、持ち帰りできます。スタッフはここでかわいいです。ゲストはサービスは速いと評価しています。来客の視点では、雰囲気はここで実に嫌なです。Googleユーザーはお店を評価しましたが、高い評価を得ることはありませんでした。

レビューで頻繁に言及される

テイクアウトフードデリバリーランチディナー素晴らしいサービス

鶏肉フライドエッグスフライドチキンラーメン卵チャーハン

すべて見る少ない

WOK HEY One@Kent Ridge の評価

Google

(2.6/5)

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Kelly 6 ヵ月前 Google に

Ordered at 10:55am via the digital ordering system and sat down at an almost empty dining areas, assuming service would be prompt. Only after ordering were we told there would be a 50–60 minute wait, which was not communicated anywhere near the ordering point. In reality, the food was finally served at 11:12am, but that’s not the main issue. The bigger problem was the dismissive response to customer feedback. When we suggested placing the wait-time information closer to the digital ordering system, we were told “we can’t do anything about it.” The inability to take in and act on simple, reasonable customer feedback really needs improvement. Good food alone doesn’t make up for poor communication and lack of service ownership. Meal type: Lunch Price per person: $10–20 Food: 4 Service: 1 Atmosphere: 3

オーナーからの返信 6 ヵ月前

Hi Kelly, thank you for sharing your feedback! We sincerely apologize for the frustration caused by the unexpected wait and for how your feedback was addressed. Your suggestion to place the wait-time notice nearer to the ordering kiosk is greatly appreciated and will help us improve customer experience. We hope to make your next experience better and make things right. Please reach out to us on WhatsApp at 8777 5777 so we can assist you personally.

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Githa Claudia 9 ヵ月前 Google に

Made an advanced order at 2:34pm for the food to be delivered at 5:30pm for dinner before heading to work. App still shows it requires 1 hour at 6pm, contacted support and was informed order was not in the system and nothing could be done. Magically after that, food was prepared and rider headed to the restaurant to pick up the food. So now late for work with no dinner. Would not recommend as bad service and staff having integrity issue.

オーナーからの返信 9 ヵ月前

Hi Githa Claudia, we appreciate you taking the time to share this feedback. We're happy the matter is now settled and apologize for the trouble caused. We have already shared this with the team for immediate review.

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L 9 ヵ月前 Google に

Decided to try this outlet for lunch. I had fried ramen with chicken, extra egg and chili which cost 13.30$. Tbh that's too much for fried noodles in this setting. You can choose dine in or out but you get the food in a takeaway box either way.. why ask? Anyway the taste is actually pretty good. Good wok hei, chicken was tender and well seasoned. I quite liked it, just thought a bit pricey for what it is. Many ppl mention the slow service but my food was done after about 10 minutes. Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 2

オーナーからの返信 9 ヵ月前

Hi L, thank you for taking the time to share your feedback. We're glad to hear you enjoyed the taste and quality of the meal, and we appreciate your comments on the pricing and packaging. Your insights are valuable to us as we continue improving our offerings and overall experience.

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すべてのレビュー

中華

$$$$ 一人当たりの価格範囲 SGD 1-SGD 10

1 Lower Kent Ridge Rd, #01-25

シンガポール, シンガポール

Kent Ridge

住所

Kent Ridge

1 Lower Kent Ridge Rd, #01-25, シンガポール, シンガポール

特長

取り除く配達可車椅子アクセス可

営業時間

日曜日日曜	10:30-21:30
月曜日月曜	10:30-21:30
火曜日火曜	10:30-21:30
水曜日水曜	10:30-21:30
木曜日木曜	10:30-21:30
金曜日金曜	10:30-21:30
土曜日土曜	10:30-21:30