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オーナーからの返信
4 ヵ月前
Hi Chloe, thank you for your feedback. We regret the oversight in your order and sincerely apologize for the inconvenience this has caused. We understand your concern regarding the resolution provided. As the delivery platform handles the delivery process, we are limited to offering a replacement for missing items. However, we would like to look into this matter further and address it with our team. Please contact us at [email protected] with your receipt so we can review the case and follow up with you further. We appreciate your understanding and hope to serve you better next time. - Customer Service