L'Espace

Dear. Madoka N,Bonjour 안녕하십니까,Thank you for sharing your valuable feedback. First and foremost, we would like to express our most sincerest regret for not meeting your expectations during your afternoon tea experience.We take your comments regarding the coffee and tea service, menu selection, and the quality of the food seriously, and we will take appropriate measures to address these issues. Specifically, we will review the menu and service to ensure that we provide an afternoon tea experience that reflects the high standards of a five-star hotel.We deeply regret that we fell short of your expectations, and we are committed to providing a much better experience in the future. We would be truly grateful for the opportunity to welcome you back and serve you with an improved offering.Thank you.Sincerely,Lucas Jung – Executive Assistant Manager of F&BSofitel Ambassador Seoul Hotel & Serviced Residences