Fried Chicken Master - Century Square

Dear Customer, Thank you for taking the time to share your feedback with us. We are sorry to hear that your second experience did not live up to the first. Consistency is something we take seriously, and we will be reviewing the preparation and seasoning process with our team to ensure a more consistent experience for our customers. Regarding the seasoning, we understand that the flavour may have been stronger than expected. At the moment, we are unable to provide the seasoning separately, as the seasoning is an integral part of the recipe and intended flavour profile that our culinary team has developed. Having customers apply the seasoning themselves may result in a different taste experience from what we aim to present. However, we fully acknowledge that personal preferences vary, and your feedback regarding the seasoning level is valuable to us. We will certainly share it with our team for review. We also noticed that your first order was a great experience, which we are truly grateful for. While we understand your disappointment with this particular order, we hope you might also consider both experiences when assessing your overall impression of us. One-star ratings can have a significant impact on small F&B businesses, and we would be grateful if our positive experience with you could also be taken into consideration. Thank you once again for your support and feedback. We hope to have the opportunity to serve you again and provide a better experience on your next order.

Dear Zul, Thank you for taking the time to share your feedback. We sincerely apologise for your disappointing experience. Firstly, we are sorry that you did not receive the warm and welcoming service that every customer deserves. A greeting, friendly interaction, and basic courtesy are fundamental service standards that we expect from our team. We are also concerned to hear about the waiting time. Based on your review, you were informed of a 10 minute waiting time but ended up waiting approximately 30 minutes. We completely understand how frustrating this must have been, especially when there was no proper waiting area and no apology or update provided during the delay. This is certainly not the level of service we aim to deliver. We will be reviewing the incident with the staff involved and reinforcing the importance of customer communication, particularly when there are delays beyond the estimated waiting time. A simple update and sincere apology can make a significant difference to a customer's experience. Once again, we apologise for the experience and thank you for bringing this to our attention.