Summer

Dear Gediella, All feedback is welcome, so we can continually improve, and meet our customers’ expectations professionally. Thank you for sharing this with me. We will discuss with the management team and act accordingly if there is any way of raising the standards further. Please feel free to contact us at [email protected] if you would like to share any further information. I apologise for your recent experience. We strive to provide the best service possible each and every minute of our working day. Unfortunately on this occasion I regrettably admit we needed to try harder. Sorry for the delays, the lack of cutlery and staggered food service. With up to 400 people on and around the beach area at any one time it gets overwhelming, apologies for this. Please accept our invitation to return once more to experience first-hand the high level of service and atmosphere we are renowned for. We are sure that, should you decide to give us another opportunity in the future, we can deliver the level of excellence you expect and deserve. Please accept my apology once more. I hope to see you back in the future if you are in Koh Samui. We welcome you of course. Yours Sincerely, Mark (Guest Relations)

Dear Guest, Thank you for finding the time in your schedule to submit this feedback to us. I imagine you are really busy, but it’s important to our business, so we appreciate it greatly. Thank you also for this review, especially the 5-star rating. The team will be delighted. They deserve the praise for their effort’s day-in day-out. Please be reassured I will pass on your praise to Kar, they will smile to hear this; Thank you. Please come and see us anytime in the future you are in Koh Samui. We are here every day of the week. We welcome you of course, with open arms. Thank you for this feedback one more time. I bid you a nice day. Kind Regards, Mark (Guest Relations)

Dear Guest, Thank you for finding the time in your schedule to submit this feedback to us. I imagine you are really busy, but it’s important to our business, so we appreciate it greatly. Thank you also for this review, especially the complete 5-star rating. Your detailed and heartfelt review truly touches our hearts! We are deeply moved by your kind words and thorough appreciation of all aspects of your experience with us. The team will be delighted. They deserve the praise for their effort’s day-in day-out. Please come and see us anytime in the future you are in Koh Samui. We are here every day of the week. We welcome you of course, with open arms. Thank you for this feedback one more time. I bid you a nice day. Kind Regards, Mark (Guest Relations)