Siam Square Mookata

Dear Mars, Thank you for sharing your feedback, and we sincerely apologise for the way our manager communicated with you during your visit. We understand that the experience felt uncomfortable and upsetting, and we are truly sorry for that. The manager’s intention was to accommodate both our customers with furkids and those who prefer to dine without pets nearby, based on feedback from some of our guests. We set aside certain tables so that furkids can gather together in a designated corner. However, we completely understand that this arrangement was not communicated properly and caused discomfort for you — for this, we sincerely apologise. We are reviewing our procedures and will ensure that our team communicates clearly and respectfully while implementing any seating arrangements, so that all customers feel welcome. Your feedback is important and will help us make the necessary improvements. Thank you again for bringing this to our attention.

Thank you for the 5-star review and for dining with us! We appreciate your kind understanding during the busy period, and we’re glad to hear you found the buffet reasonable after spending time playing and relaxing in the area. Your support truly means a lot to our team.We look forward to welcoming you back again soon for another mookata session!

Thank you for sharing your feedback. We’re sorry to hear that your experience at our Punggol Settlement outlet left you feeling upset, especially as you were previously a regular guest with us.We would like to clarify that Siam Square Mookata follows outlet-specific seating arrangements to ensure the comfort, safety, and dining experience of all patrons — including families, pet owners, and other guests. While we do welcome pets in designated outdoor areas in accordance with current guidelines, seating allocation may vary depending on crowd levels, operational considerations, and space layout. This is never intended to single out or shame any customer.We are particularly concerned to hear that you felt disrespected by our staff. This is not aligned with our service values, and we will be reviewing this feedback internally with the management team to ensure all guests are treated with courtesy and professionalism.We appreciate you taking the time to share your perspective, and while we regret that we did not meet your expectations on this occasion, your comments help us reflect and improve. Should you be open to it, we welcome you to reach out to us directly so we can better understand your experience and address it constructively.Thank you for your past support, and we wish you a pleasant new year ahead.