WILD/FIRE (Mohamed Sultan)

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the Hot Honey Butter Chicken Burger did not meet your expectations. We appreciate your comments and have shared them with our kitchen team for review as we continue refining and improving the burger. Regarding the cheeseburger, our patties are made from fresh Fullblood Wagyu that is hand-cut and hand-crafted daily rather than commercially processed mince. This approach allows us to preserve the natural texture and flavour of the beef, though it can occasionally result in slight variations from one patty to another. As a gesture of goodwill, we removed the chicken burger from your bill, and we're glad we had the opportunity to address your concerns during your visit. We genuinely value your support and feedback, and we hope to welcome you back again soon for a better experience.

Thank you so much for the kind words. We’re really happy to hear you enjoyed your time with us and hope to welcome you back again soon!

Thank you for taking the time to share such detailed feedback after trying several of our burgers. We’re sorry to hear the experience did not meet expectations overall. Feedback like yours is important to us, and we’ll be sharing this with the kitchen team to look into the issues more closely and ensure better execution and consistency moving forward.