Yoshinoya - Loyang Point

Dear Sir / Madam, Thank you for your candid feedback and for recognising our team member's efforts. We are pleased to hear that despite the busy dinner period, he was able to serve our customers efficiently while maintaining a positive and friendly attitude. We understand your concerns regarding manpower. While the outlet's sales volume is generally manageable with the staffing model currently in place, we do deploy additional part-time support during busier periods whenever required. Nevertheless, we acknowledge that operating with a lean team can sometimes create the perception that our staff are carrying a heavy workload, and we continuously review our manpower planning to ensure both operational efficiency and staff well-being. The F&B industry continues to face manpower challenges, particularly for roles that involve food preparation, cleaning, and customer service responsibilities. However, this does not diminish our responsibility to provide adequate support to our team members, and we appreciate feedback such as yours, as it helps us evaluate our operations from the customer's perspective. Most importantly, we will ensure that your compliments are formally shared with the staff member and the management team. We sincerely appreciate your recognition of his dedication and professionalism, and thank you for taking the time to highlight both his efforts and your concerns. Good Day, Ralph L คุณ ราล์ฟ GM I Yoshinoya SG W: 65 9877 8002

Dear Clarissa, Thank you so much for your continued support and for sharing such a thoughtful review with us. We’re truly delighted to hear that you’ve been enjoying your dinners at our outlet and that our staff’s speed, diligence, and attention to cleanliness have made a positive impression on you. Managing the outlet single-handedly is no easy task, and it means a lot to know that his effort and pride in his work are being recognised. Your kind words will be shared with him — I’m sure it will really encourage him. We sincerely appreciate your support and look forward to welcoming you and your friend again soon. Good Day, Ralph L คุณ ราล์ฟ GM I Yoshinoya SG W: 65 9877 8002