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オーナーからの返信
2 ヵ月前
Lam Lam, hello This is Kevin, the restaurant manager. Thank you very much for your heartfelt and warm feedback. We are truly glad that we could be part of your birthday celebration and help create such a memorable experience for you. We’re very happy to hear that you appreciated the service. Our team was glad to assist with the table adjustment and ensure you could continue enjoying your dinner smoothly. This is exactly the kind of attentive and responsive service we always aim to provide. We also sincerely appreciate your kind words toward our staff members. Whether it was the team who helped with your seating changes or the colleague who served you in the private room, your encouragement means a lot to them. We always hope every guest, regardless of language or background, feels understood and well cared for at Sung. It is truly an honor to know that we could be part of one of your best birthday memories in Taiwan. We will definitely share your message with the entire team involved that night. Thank you again for your support and kindness. We look forward to welcoming you back to Sung in the future and creating more beautiful dining memories for you. ______________________________ Lam Lam 你好 我是店經理 Kevin 非常感謝你留下這麼真誠又溫暖的回饋,也很高興能在你生日這麼重要的日子裡,為你留下美好的回憶。 很開心你喜歡這次的服務體驗,也謝謝你特別提到現場同仁的協助與處理。當天在座位調整與用餐過程中,團隊能即時協助並讓你順利繼續享受晚餐,是我們一直希望做到的基本服務精神。 也特別感謝你對現場同仁的肯定與鼓勵,無論是協助你們調整座位,或是在包廂內的服務夥伴,都會很珍惜你的這份回饋。我們一直希望每位客人不論語言或文化,都能在嵩感受到被理解與被好好照顧。 能成為你「在台灣最棒的生日之一」的回憶,我們真的非常榮幸,也會把這份喜悅分享給當天所有參與服務的同仁。 謝謝你的喜歡與支持,期待未來還有機會再歡迎你回來嵩,繼續創造更多美好的用餐回憶。